Quality & wellbeing

Exceptional care and clinical excellence sit right at the heart of the way we work. We’re committed to ensuring that the quality of our care is of the highest standard.

We work closely with our clients, and funding bodies, to provide nurse-led complex care that enables independence, with respect for individuality, dignity and choice. In practice, that means continuously improving and pushing the boundaries of what quality means to us and our clients.

We uphold the highest standards of clinical excellence at every level within our organisation, through robust clinical governance, regular training, and quality supervision. We're also regulated by the Care Quality Commission (CQC), who at their last inspection found that we met all national standards.

We all like to do things a little differently. That’s why we take great care to make sure each of our clients receives the care that works for them. Our expert team of nurses assesses every client’s clinical and social requirements to develop a bespoke, comprehensive care and lifestyle plan, taking into account not just our clients' health needs, but their overall wellbeing too.

And because it’s the little things that make the difference, we make the effort to design a plan that reflects our client’s hobbies, goals, and aspirations for the future. We’ll then also take the time to personality match our clients with the right personal care assistants providing their day-to-day care.

We’re proactive and responsive in our approach. We know that things can change over time, so through regular monitoring and review, we make sure that we’re always delivering the most appropriate and cost effective support to all of our clients.