Ian's story

We've been working with Ian, who's 49 and suffers from multiple sclerosis (MS), since 2008.

Ian was diagnosed with multiple sclerosis (MS) in 1983; it began to affect his life in the late 1980s. Ian needs support from two personal care assistants, 24 hours a day.

MS is a progressive condition of the central nervous system, affecting the nerve fibres that carry messages to and from the brain. The condition affects Ian's movement and mobility, meaning that he needs support with everyday tasks, and round the clock care.

We started working with Ian when he was in hospital; Complete Care was appointed as the preferred provider for his care and helped him in the transition from hospital to home. Since then, Ian hasn't looked back.

How did we help?

Before he had the support of Complete Care, Ian had nearly given up on life, but his team has helped him enjoy his life again.

We worked with Ian to put together a team of seven personal care assistants who help him with day to day tasks, his diet, and positioning. With their support, Ian is able to make his own choices about what he wants to do each day; his child and parents visit regularly, and thanks to his and the team's great relationships his home is always filled with laughter.

Ian's team has not only supported him to remain in his home over the past seven years, they also help him to get out and about in his local area, have taken him to see Stoke City, and even arranged a surprise trip to visit his mother when she wasn't well.

How could we help you?

Find out more about our complex care services, and how we could work with you.


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