FAQs

Your Operations Manager will contact you within a few day to arrange an introduction to one of our clients, and talk you through next steps.

You will be invited to attend a five day induction course at our offices in Telford before you start work with a client. Successful completion of our induction course is mandatory; it ensures that you're comfortable with your role and competent in the skills you need to deliver excellent care to our clients.

There are a number of checks that we have to make as part of the recruitment process, eg. your right to work, and criminal record check (DBS). We aim to complete all checks within 14 days, however this time can vary, as we are reliant on working with external parties such as the Disclosure and Barring Service (DBS).

You will receive your first rota on completion of the induction course.

This will vary from client to client, but in general you will be working with the rest of your team, clients or family members, who will guide you to understand daily routines and requirements, as well as tasks that are required throughout a normal week.

Yes - as part of your initial training you will start the Care Certificate. This is largely completed on the induction course, but elements need to be completed within the client home environment - your manager will support you to do this.

You will also be gradually trained by a qualified clinical nurse specialist to complete up to 60 further competencies, on top of your initial training. Mandatory annual and three yearly training will also be required.

No. If you are required to drive for the client, you will use their vehicle as they are often adapted to suit the client’s needs.

Yes - from time to time, including public holidays like Christmas. Many of our clients need 24/7 support, and this doesn't stop over the holidays! We do make every attempt to design rotas as fairly as possible, so that this commitment is shared throughout the team.

Your holiday entitlement will depend on the hours you work. You will accrue holiday based on 12.07% for each hour you work during the holiday year.

No, but you will be required to adhere to our dress code, which you will be made aware of during your training.

As well as support from your dedicated operations manager and nurse manager who will be available during normal working hours, there is also a 24 hour rota and clinical contact number available for all our people. Our offices are open 06:00 - 22:00, seven days a week and an on call representative is also available during the night for emergencies.